Support Plans

Maintenance & Support

Keep your store running smooth

Monthly plans that handle updates, monitoring, and improvements so you can focus on your business.

Essential Care

Basic maintenance to keep your store healthy.

$299/month

Monthly health check (speed, security, uptime)
Software and theme updates
Monthly backup verification
Basic performance monitoring
Email support (48hr response)
1 hour of support/fixes per month

Recommended

Growth Care

Proactive support for growing stores.

$599/month

Everything in Essential, plus:
Up to 5 hours of development/support
Priority email support (24hr response)
Bi-weekly check-in calls
Conversion monitoring
Quarterly performance review

Premium Care

Full-service support for high-volume stores.

$1,199/month

Everything in Growth, plus:
Up to 12 hours of development/support
Same-day emergency support
Weekly check-in calls
A/B testing and optimization
Dedicated account manager

What's Covered

Technical Maintenance

Regular software/plugin updates
Security monitoring and patches
Backup management
Uptime monitoring

Support & Fixes

Bug fixes and troubleshooting
Content updates and changes
Minor feature adjustments
Third-party app support

Performance

Speed monitoring
Performance optimization
Core Web Vitals tracking
Monthly reporting

Terms

Month-to-month, cancel anytime with 30 days notice
Hours don't roll over
Additional hours billed at $150/hour

Support Questions

Need custom support terms?

For larger stores or specific requirements, we can create a custom plan.